Age Verification Help
Everything you need to know about our age verification process
Why Verification is Required
As a licensed Nova Scotia pharmacy, we are legally required to verify that all customers purchasing nicotine products are 18 years of age or older. This helps us comply with provincial and federal regulations while ensuring responsible sales.
Frequently Asked Questions
What documents are accepted?
- Canadian Driver's License
- Canadian Passport
- Canadian Provincial ID Card
- Canadian Citizenship Card
Documents must be current and not expired. Photos must be clear and legible.
How long does verification take?
Most verifications are processed within 1-2 business days. You will receive an email notification once your verification has been reviewed.
Verification Timeline:
- • Submission received: Instant confirmation
- • Under review: Within 24 hours
- • Approved/Rejected: 1-2 business days
What if my verification is rejected?
If your verification is rejected, you will receive an email explaining the reason. Common reasons include:
- Document photo is blurry or unclear
- Document is expired
- Document type not accepted
- Customer does not meet minimum age requirement
You can resubmit your verification with a new document photo from your account dashboard.
Is my information secure?
Yes. We take your privacy and security seriously:
- All documents are transmitted using SSL encryption
- Documents are securely stored and only accessible by authorized staff
- We comply with all Canadian privacy regulations (PIPEDA)
- Your information is never shared with third parties
See our Privacy Policy for more details.
Can I shop while waiting for verification?
Yes! You can browse products and add items to your cart while your verification is being processed. However, you will need to be verified before you can complete checkout and place an order.
Still Need Help?
Our customer support team is here to assist you with any verification questions.
Contact Support