Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age verification documents (driver's license, passport, etc.)
• Payment information (processed securely through third-party payment processors)
• Purchase history and order information
• Account credentials (username and encrypted password)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and exit pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Age Verification: To verify you meet the minimum age requirement (18+) to purchase nicotine products
• Order Processing: To process and fulfill your orders, including payment processing and shipping
• Account Management: To create and manage your customer account
• Customer Service: To respond to your inquiries and provide support
• Legal Compliance: To comply with applicable laws and regulations, including pharmacy licensing requirements
• Communication: To send order confirmations, shipping notifications, and important account updates
• Marketing: To send promotional offers and updates (only with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, cloud hosting providers)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure encrypted storage of sensitive information
• Regular security assessments and updates
• Restricted access to personal information (need-to-know basis)
• Employee training on privacy and security practices

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: While your account is active and for a reasonable period after account closure
• Age Verification Documents: As required by provincial and federal regulations
• Transaction Records: As required for accounting and tax purposes (typically 7 years)
• Marketing Consent: Until you withdraw consent

6. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• File a Complaint: Lodge a complaint with the Privacy Commissioner of Canada

To exercise your privacy rights, please contact us at privacy@shipppharmacy.ca. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential Cookies: Required for website functionality (e.g., shopping cart, login)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: