Age Verification Policy

1. Policy Statement

Shipp Pharmacy is committed to preventing underage access to nicotine products. We require all customers to complete a rigorous age verification process before they are permitted to purchase any nicotine-containing products from our online pharmacy.

No exceptions will be made to this policy. Age verification is mandatory and non-negotiable.

2. Age Requirement

3. Verification Process

Step 1: Account Creation

When you create an account, you will be asked to provide your date of birth. This information is used for initial age screening.

Step 2: Document Submission

Before you can complete a purchase, you must submit a clear photo or scan of an accepted government-issued identification document. Accepted documents include:

• Canadian Driver's License (any province or territory)
• Canadian Passport
• Canadian Provincial or Territorial ID Card
• Canadian Citizenship Card with photo

Step 3: Manual Review

All verification documents are manually reviewed by licensed pharmacy staff to ensure authenticity and accuracy. This process typically takes 1-2 business days.

Step 4: Approval or Rejection

Once reviewed, you will receive an email notification with the verification decision:

• Approved: You can immediately begin making purchases
• Rejected: You will be informed of the reason and may resubmit with corrected documentation
• Additional Information Required: You may be asked to provide additional documentation or clarification

4. Delivery Verification

Age verification does not end when you place an order. As an additional safeguard:

• Delivery personnel may request to see valid government-issued ID upon delivery
• The recipient must be 18 years of age or older
• If age cannot be verified at delivery, the package will not be released
• Signature confirmation may be required

5. Document Security and Privacy

We take the security of your personal information seriously:

• All documents are transmitted using SSL/TLS encryption
• Documents are stored securely in encrypted format
• Access is restricted to authorized pharmacy staff only
• Documents are retained only as long as required by law
• We comply with all Canadian privacy laws (PIPEDA)
• Your information is never shared with third parties (except as required by law)

For more information about how we protect your privacy, see our Privacy Policy.

6. Common Rejection Reasons

Verification may be rejected for the following reasons:

7. Resubmission Process

If your verification is rejected, you may resubmit documentation:

• Review the rejection reason provided in your email notification
• Address the specific issues noted
• Take a new, clear photo of your identification
• Submit through your account dashboard

Note: Repeated rejections or suspected fraudulent submissions may result in permanent account suspension and reporting to appropriate authorities.

8. Compliance and Legal Authority

This policy is implemented in accordance with:

• Nova Scotia Tobacco Access Act
• Federal Tobacco and Vaping Products Act
• Provincial pharmacy licensing regulations
• Canadian Youth Criminal Justice Act (selling to minors)

Violations of age restrictions are criminal offenses. We cooperate fully with law enforcement and regulatory authorities to prevent underage access to nicotine products.

9. Penalties for Violations

10. Policy Updates

We reserve the right to update this Age Verification Policy at any time to comply with changing laws, regulations, or best practices. Material changes will be communicated via email to all account holders. Continued use of our services constitutes acceptance of any policy updates.

11. Questions and Support

If you have questions about age verification or need assistance with the process, please visit our Verification Help page or contact our support team: